FAQ

Welcome to the My Craft Master FAQ page! We’ve compiled answers to our most common customer inquiries about our DIY craft kits, monthly subscriptions, and more. If you have any other questions, feel free to contact us at info@mycraftmaster.com.

 

CHRISTMAS DELIVERY CUT-OFF DATES AUSTRALIA

To make sure your Crafty Christmas Gifts arrive on time, please order by the below cut-off dates. If you miss the cut-off, don't worry – you can still make someone’s day with a My Craft Master e-gift card!

If you have any questions about your Christmas ordering, chat to our wonderful Customer Care team via chat or email info@mycraftmaster.com.

 

EXPRESS ($12)

5pm AWST 19th December

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STANDARD (FREE)
NT - 5pm AWST 12th December

WA, NSW, ACT, VIC, QLD, TAS, SA - 5pm AWST 17th December   

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LARGE MOSS RUG KIT AND PERSONALISED GIFTS

​5pm AWST, 5th December

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Please note: Our parcels are posted from Perth, WA. The dates provided above are for items posted to metro locations. If you’re sending from outside a metro area, we recommend ordering earlier. To check whether you are in Australia Post’s Express Post delivery network please refer here.

While every effort is made to keep this page updated, please refer to the Australia Post website for the latest information.

 

SHIPPING AND DELIVERY

Australian Orders

All our items are shipped using Australia Standard Parcel Post unless the Express shipping option is selected.

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Standard Parcel Delivery (Free)

3-6 business days for Western Australia.

5-10 business days for interstate.

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Express post ($12)

3-4 business days for Western Australia.

3-6 business days for interstate.

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Please keep in mind that craft kits will be shipped out within 1-2 business days, there may be delays during the festive seasons. 

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New Zealand Orders

 

Standard Parcel Delivery

8-12 business days

Starting at AUD$10 per order. All delivery estimates are given at the time of purchase during checkout.​

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UK Orders

 

Standard Parcel Delivery

6-10 business days

Starting at AUD$25 per order. All delivery estimates are given at the time of purchase during checkout.

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US & Canada Orders

 

Standard Parcel Delivery

6-10 business days

Starting at AUD$20 per order. All delivery estimates are given at the time of purchase during checkout.​

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DO YOU SELL GIFT CARDS?

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Yes we do! Please check out the gift card tab. Unfortunately, gift cards cannot be applied to subscriptions due to limitations of our e-commerce platform, however, we have plenty of individual kits available that the gift cards can be applied to.

 

How do recipients redeem gift cards at checkout?

During payment, select the Redeem a gift card option and enter their unique gift card code.   

If the sale is worth more than the value of the card, you can pay for the remaining cost using regular payment methods.

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How do gift card recipients get their cards?

The gift card recipient gets an email with the subject line "You got a gift card from [Sender Name]". Their unique gift card code appears in the email.

 

Can gift card holders check their balance?

Currently, it is not possible for recipients to check their gift card balance. However, when you enter the code to redeem the gift card, you'll be advised of the remaining amount to be paid, if any.

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HOW CAN I PLACE AN ORDER WITH NDIS FUNDING?

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Would you like to use your NDIS funding to purchase a craft kit? Simply email us at info@mycraftmaster.com to request an invoice for the craft kit/s that you would like to order. We'll provide you with the invoice, which you can then claim with NDIS. Your craft kit will be dispatched once the invoice is paid.

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HOW DOES THE MY CRAFT MASTER SUBSCRIPTION WORK?

 

Our monthly craft kit subscription delivers a new craft kit to your door each month! Every kit comes with all the materials and instructions needed to complete the project. You have the flexibility to cancel anytime by emailing us at info@mycraftmaster.com. Each kit is designed to be beginner-friendly, making it a great way to try a new craft every month.

For more details, check out our subscription page.

CAN I PURCHASE A CRAFT KIT WITHOUT SUBSCRIBING?

 

Yes, you can purchase individual craft kits from our shop without subscribing. Choose from our wide selection of DIY projects and enjoy crafting at your own pace.

WHAT’S INCLUDED IN A TYPICAL CRAFT KIT?

 

Each My Craft Master kit includes:

• All materials and tools necessary for the craft (e.g., yarn, hooks, frames, glue, etc.)

• Access to step-by-step video tutorials.

Our kits are designed to make crafting easy and enjoyable, with no need to source extra materials or instructions.

WHAT IS YOUR RETURN POLICY?

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Return Policy.
(i) Returns.  We do not accept any Product returns unless the product is defective or damaged upon arrival.
(ii) Exchanges.  We do not accept any Product exchanges unless the product is defective or damaged upon arrival.
(iii) Damaged Products.  If the Product arrives damaged (“Damaged Product”), Company will provide a full refund only in accordance with the Procedures below.  Provided that Company confirms that your Product was a Damaged Product, your sole and exclusive remedy is that (a) we will issue a refund to your credit card in the amount charged for the Damaged Product (if your credit card has already been charged for the Product) or (b) we will not charge your credit card for the Damaged Product.  The refunded amount will include the applicable Delivery Fee.
(iv) Refund Procedures.  The following sets forth the required “Refund Procedures”:  Damaged goods notifications must be made by contacting customer service at info@mycraftmaster.com within 14 days after the Product shipment date. 

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WHAT IS YOUR CANCELLATION POLICY?

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Cancellation Policy.

You can cancel a monthly subscription anytime after the first box ships. Please contact us via email at info@mycraftmaster.com at least two business days prior to your subscription’s auto-renewal date.

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